NEW CHARGING STRUCTURE & PAYMENT OPTIONS
With effect from 1st January 2016 the following charging structure has been implemented. After months of consultation on how regular clients can be rewarded and ad hoc clients pay fair amounts it has been decided that we will move to an hourly charging structure per dog, as most skilled trades do. This system will reward clients who attend appointments regularly and whose dogs arrive in good condition, as the process will be quicker. This also takes into account the variations in breeds that vary not only in size but coat type. We feel it is no longer fair to charge based on "breed". The charges below apply to all bathing and grooming services.
1st hour £25 (Minimum charge of one hour)
Every 15 minutes thereafter £5 per 15 minutes (up to the nearest 15 minutes)
For clients attending appointments with multiple dogs discounts will be applied as follows:
1st dog / 1st hour - £25 (minimum of 1 hour) thereafter £5 per 15 minutes (up to the nearest 15mins)
2+ dogs / 1st hour - £20 (minimum of 1 hour) thereafter £5 per 15 minutes (up to the nearest 15mins)
Hourly charging will commence TEN minutes after your allocated appointment time which will allow a free ten minute consultation to discuss your requirements and any health issues we need to be aware of. Late arrivals will be charged from allocated appointment time + 10 mins. Clients arriving more than 15 minutes late without prior notification may have the appointment cancelled and re-scheduled. A missed appointment fee will be applied. The time charged for will cease when he client has arrived to collect the pet.
Other services to be charged as below:
Nail/pad trimming £5
Ears £5
Flea bath £7.50 (when full groom booked and in addition otherwise charging structure as above)
Colour enhancements £2.50 - £10.00 (when full groom booked and in addition otherwise charging structure as above)
No Shows/late cancellation (within 24 hours): Fee of one hour @£25 will be applied.
No further appointments will be given until any outstanding payments have been made and any future appointments already allocated will be automatically cancelled until any fees due have been paid.
Payment terms:
All fees are due for immediate settlement at the end of the groom on collection of the pet. Credit accounts are not granted. You may settle the fees in CASH or by CREDIT OR DEBIT CARD* Unfortunately we no longer accept cheques or bank transfer payment.
* Transaction fee of £1 applied for all card payments
We reserve the right to refuse any pet that is aggressive or charge accordingly.
With effect from 1st January 2016 the following charging structure has been implemented. After months of consultation on how regular clients can be rewarded and ad hoc clients pay fair amounts it has been decided that we will move to an hourly charging structure per dog, as most skilled trades do. This system will reward clients who attend appointments regularly and whose dogs arrive in good condition, as the process will be quicker. This also takes into account the variations in breeds that vary not only in size but coat type. We feel it is no longer fair to charge based on "breed". The charges below apply to all bathing and grooming services.
1st hour £25 (Minimum charge of one hour)
Every 15 minutes thereafter £5 per 15 minutes (up to the nearest 15 minutes)
For clients attending appointments with multiple dogs discounts will be applied as follows:
1st dog / 1st hour - £25 (minimum of 1 hour) thereafter £5 per 15 minutes (up to the nearest 15mins)
2+ dogs / 1st hour - £20 (minimum of 1 hour) thereafter £5 per 15 minutes (up to the nearest 15mins)
Hourly charging will commence TEN minutes after your allocated appointment time which will allow a free ten minute consultation to discuss your requirements and any health issues we need to be aware of. Late arrivals will be charged from allocated appointment time + 10 mins. Clients arriving more than 15 minutes late without prior notification may have the appointment cancelled and re-scheduled. A missed appointment fee will be applied. The time charged for will cease when he client has arrived to collect the pet.
Other services to be charged as below:
Nail/pad trimming £5
Ears £5
Flea bath £7.50 (when full groom booked and in addition otherwise charging structure as above)
Colour enhancements £2.50 - £10.00 (when full groom booked and in addition otherwise charging structure as above)
No Shows/late cancellation (within 24 hours): Fee of one hour @£25 will be applied.
No further appointments will be given until any outstanding payments have been made and any future appointments already allocated will be automatically cancelled until any fees due have been paid.
Payment terms:
All fees are due for immediate settlement at the end of the groom on collection of the pet. Credit accounts are not granted. You may settle the fees in CASH or by CREDIT OR DEBIT CARD* Unfortunately we no longer accept cheques or bank transfer payment.
* Transaction fee of £1 applied for all card payments
We reserve the right to refuse any pet that is aggressive or charge accordingly.
